VALENTINE'S DAY 2020

WHEN'S THE CUTOFF TO ORDER GIFTS AND ENSURE DELIVERY BY VALENTINE'S DAY?

Great question! Orders placed by Monday February 10th by 12n PST via our STANDARD SHIPPING option will arrive by Valentine's Day. 

IF I SELECT "HOLD" AT CHECKOUT, WHEN WILL MY GIFT ARRIVE?

Our special HOLD button enables you to order your Valentine's gifts as soon as possible. We pack it to perfection and ship it to arrive between 2/12 - 2/14 with a sticker on the packaging that says, "don't open until Valentine's Day!"

THIS IS A SPECIAL GIFT, YOU DON'T INCLUDE ANY PRICING, RIGHT?

You are right! We never include any pricing

SHIPPING

OUR MANIFESTO

There is nothing quite like receiving a surprise gift in the mail. Here at BOXFOX, shipping is a huge part of what we do and we are committed to offering the best price we can to ensure your specially curated gift arrives to its recipient in a safe and timely manner. 

NEW! FREE STANDARD SHIPPING ON BOXES OVER $100!

We started BOXFOX to make gifting simple, in addition to keeping it pretty & personal. We know you'll love what we do so much that we want to give everyone the chance to send their first box, without giving shipping a second thought (or a dollar). Whether it's for someone's birthday or Big Day, we hope your first BOXFOX says everything you want it to and more.

How it works:

Free standard shipping applies to domestic orders over $100 per shipping address. That means if you're placing a huge multiple address order, free shipping only applies on a per address basis.

If you simply activate your account, aka sign up for THE FOX FLEET, it changes to free shipping on orders over $75 per address.


THE FINE PRINT: Our free shipping code does not apply to international orders and cannot be combined (stacked) with any other offers. 

DOES BOXFOX SHIP AS SHOWN?

perfect place for trinkets, keepsakes and everything in between. Plus, each box will ship inside a shipper box so it stays nice and pretty. 

MY BOX IS A GIFT. I DON'T WANT A RECEIPT OR ANY PRICES.

We never include receipts or inventory / packing slips inside any of our boxes, knowing that they are almost always a gift. In terms of prices, we don't alter any of our products by removing tags or crossing out labels - we want to keep the packaging beautiful and intact - but many of our products don't have price tags in the first place, and when they do, they are small and subtle. 

IS SHIPPING INCLUDED?

While we're always striving to keep shipping costs low, per-box shipping is an additional cost, except on boxes over $100 (per address).

HOW LONG WILL MY ORDER TAKE TO ARRIVE?

Orders take 3-5 business days to arrive via standard shipping, depending on where it's going. 

**due to the overflow of volume with our carriers during the holidays, standard shipping can take up to 8/9 business days and unfortunately, it is out of our hands.

If you select one of our expedited shipping options, we will fulfill orders placed before 12n PST the same business day, otherwise they will be fulfilled the next business day. If you selected international shipping, the box will ship either via Standard or Express, depending on which option you opted for. 

Our warehouse ships Monday - Friday, 9a - 5p PST and is closed Saturdays and Sundays.

WHAT'S YOUR RETURN POLICY?

All sales are final (but trust us, they'll love it). We don't accept returns or exchanges.

I DON'T NEED IT DELIVERED ON A SPECIFIC DAY, JUST BY A SPECIFIC DAY. WHAT THEN?

If that's the case, let us know in the notes what the occasion is (birthday, anniversary, etc.) and we'll add our custom-designed "DON'T OPEN UNTIL ____" sticker to the front of their package. 

IT SAYS THE DELIVERY OF MY BOXFOX WAS UNSUCCESSFUL, NOW WHAT?

We're here to help call carriers, companies and track down packages, but there is only so much we can do. If the delivery was unsuccessful due to customer error, most often an incorrectly inputted address, we're happy to send a replacement, but do charge an $11 shipping fee. 

WHERE DO YOU SHIP?

We ship anywhere in the United States (yes you, Hawaii and Alaska!) as well as APO and FPO military addresses and all US territories.

Unfortunately, we have suspended international shipping for the remainder of 2019. We apologize for any inconvenience.

MY BOX SAYS IT WAS DELIVERED, BUT MY RECIPIENT NEVER GOT IT.

Have them take a good look in and around their backyard/front yard/lobby/etc. -- there's a good chance it's hiding somewhere (trust us, it happens all the time). If a box is delivered according to your tracking but the recipient didn't get it, our customer care team will do everything our power to locate it by calling the carrier and even the intended delivery building to give you all the information you need. Beyond that, unfortunately this is a rare situation that's out of our control, and could be attributable to any number of things, including the package being stolen or lost. We recommend filing a carrier claim, and we'd be happy to do the same on our end! 

DO YOU OFFER A PICK-UP OPTION FOR LA LOCALS?

We've temporarily halted our pick-up option as we expand in our new workspace. 

I JUST RECEIVED A SHIPPING CONFIRMATION BUT I REQUESTED MY BOX BE HELD FOR A LATER DATE. HELP!

Our system automatically sends out shipping confirmations with tracking numbers when your order is prepped. Do not be alarmed, we're still holding it in our warehouse.

WHAT HAPPENED WITH YOUR POSTMATES ON DEMAND DELIVERY?

Unfortunately, Postmates discontinued its courier partnership with retailers! We're looking into other on-demand solutions and will hopefully have one in 2019.

the FOX FLEET

WHAT IS THE FOX FLEET?

The FOX FLEET is our free U.S. loyalty program that rewards you based on how much you shop. The more you spend, the more (and better) perks you get. Yep, it’s that easy and that good.

HOW DO I JOIN THE FOX FLEET?

All you have to do is create an account online. The program is entirely free to join—there’s no minimum spending amount required. So go ahead, get in on those benefits.

WHAT BENEFITS DO THE FOX FLEET MEMBERS GET?

The benefits of the program vary depending on your tier status, but all FOX FLEET members receive a birthday gift, discounted or free shipping, and access to exclusive product . The breakdown of perks according to tier status is in the chart below.

HOW IS MY FOX FLEET TIER STATUS DETERMINED?

Your FOX FLEET status is determined by how much you spend each calendar year on shopBOXFOX.com (after promotional offers, before taxes and shipping charges are applied) when you provide or check out with the email address that is registered to your account. Please note that there is a 30-day delay in the spend calculation that places you in your tier status.

WHAT HAPPENS WHEN I RETURN ITEMS?

We don't currently accept returns. However, when and if we do, upon the return of an item, the spend amount applied to your tier status for the original purchase will be deducted from your account.

COMBINE SPEND FROM MULTIPLE ACCOUNTS INTO A SINGLE ACCOUNT?

We absolutely cannot combine accounts at this time and urge you to use a single email address for all transactions on shopBOXFOX.com to ensure you receive credit toward FOX FLEET loyalty program tier status for every qualifying purchase made going forward. For questions or concerns, please email hello@shopboxfox.com.

WHEN WILL I RECEIVE MY BIRTHDAY GIFT?

All FOX FLEET members will be invited to redeem a birthday surprise during the month of their birthday. Notification will be sent to you via email, so it is important that you are opted in to receive marketing emails from BOXFOX. Instructions on redemption will be provided in the email. 

WILL MY PREVIOUS SPEND BE COUNTED TOWARDS MY CURRENT TIER STATUS?

At program launch (July 2019), you will automatically be placed into the appropriate tier based on your qualifying purchases* made on shopBOXFOX.com within the previous year to date (2019). This loyalty tier status will remain in effect until February 1, 2020, when it will be reset based on your 2019 spend.
*Purchases identified as those made online while logged into My Account .

WHEN I REDEEM MY POINTS FOR A DISCOUNT AT CHECKOUT, CAN I ALSO USE A COUPON CODE?

The way our system works is that point redemptions are turned into a coupon code, and unfortunately can’t be used with another coupon code.  SIGN UP NOW FOR AN ACCOUNT

PRODUCTS

DO YOU HAVE ANY BOXES FOR GUYS?

Yes! We've got some amazing male-oriented prepacked boxes and a ton of product on BUILD A BOXFOX your man-friends will be stoked on. Plus, we have a black box option for a perfectly sleek (and gender-neutral) gift.   

WHAT'S YOUR RETURN POLICY?

All sales are final (but trust us, they'll love it). 

EVERYTHING ELSE

WHAT’S INSIDE EACH BOXFOX?

No surprises here. Because we take great care in curating each BOXFOX, and you BUILD your boxes to perfection, we ship exactly what you see on each product page. On the rare occasion that we are out of stock on a particular item, one of our gifting specialists will personally contact you with options of equal or greater value (and aesthetic). 

DO THE BOXES COME WITH A NOTE?

Each BOXFOX includes a hand-written, custom-designed note. You simply provide us with your message and we'll handle the rest. 

DO THE BOXES EVER CHANGE?

Why yes Margot, they do. We’re constantly innovating and updating our product portfolio to refresh existing boxes, and we're always coming up with new box ideas. 

CAN I CUSTOMIZE A BOX?

Absolutely! Use our BUILD A BOXFOX platform and custom build the perfect gift.

WHAT IS THE SIZE OF EACH BOX?

We have 3 box sizes:

MINI (black & nude) // 6.5" x 5.5" x 4" 
STANDARD (black & nude) // 8" x 10" x 4" 
LARGE (nude) // 15" x 11" x6" 

I HAVE MULTIPLE DISCOUNT CODES, WHY AREN'T THEY WORKING?

Unfortunately, you'll have to pick one. None of our codes or discounts are stackable, including Free Shipping over $100.

GOT ANOTHER QUESTION?

We'd love to chat. Drop us a line at hello@shopBOXFOX.com. 

We also reserve the right to cancel any order that circumstances deem necessary.