FAQs

HAVE A QUESTION? YOU'RE IN THE RIGHT PLACE.

 

THE FOX FLEET

We've dedicated an entire page to Rewards FAQ's here!

HOLIDAY 2019

WHEN IS THE LAST DAY I HAVE TO PLACE MY HOLIDAY ORDER IN TIME FOR CHRISTMAS?

All orders placed by Monday December 16th at 5p PST will be guaranteed delivery on or before Tuesday December 24th, via the standard shipping rate. Expedited shipping options with guaranteed delivery by Christmas will be available through 5p PST on Wednesday December 18th. Any orders placed after Wednesday December 18th are likely to be delivered before Christmas, but not guaranteed.

Please note that all orders placed after those dates will be subject to USPS shipping schedules and out of our control once they leave our warehouse. Also note that once all holiday orders leave our warehouse, we are not responsible for carrier delays.

 



WANT TO PLACE MY HOLIDAY ORDER EARLY, BUT DON’T WANT IT DELIVERED UNTIL LATER?

Easy! That's why we've devised our handy HOLD FOR HOLIDAY system! In your cart, prior to checkout, you can check "HOLD FOR HOLIDAY" and we'll do just that! 

All orders that are designated HOLDS will be delivered between Monday December 16th and Monday December 23rd with stickers on the packaging that says, "Don't Open Until The Holidays!"

You WILL receive both your order & shipping confirmation often earlier than we actually ship your gift. That's because our system generates a label when your order is prepped. You will not see movement on that tracking number until closer to the week of December 16th.

I JUST ORDERED A BOXFOX, BUT IT'S FOR A NEW MOM / BIRTHDAY / PROMOTION, NOT FOR THE HOLIDAYS. WILL IT SHIP ON TIME?

Yes! Non-holiday purchases will follow our normal shipping schedule: 2-5 business days from purchase to delivery. One note: once packages leave our warehouse, they're out of our hands--carriers may have slight delays due to the holidays, so it's best to get your order in early!

I WANT TO SEND A BOX FOR CHRISTMAS, BUT WANT TO MAKE SURE MY RECIPIENT DOESN'T OPEN IT UNTIL DEC 25. HOW DOES THAT WORK?

Lucky for you, each shipping container will have a “don't open until the HOLIDAYS" sticker so they know it's a special gift, just for them.

I’M ORDERING MULTIPLE HOLIDAY GIFTS, BUT THEY’RE ALL BEING SENT TO ME. HOW CAN I TELL THEM APART? 

We’ve designed elevated, custom to/from tags for this very reason. We’ll write the recipient’s name on the tag to make things easy for you.


I’M LOOKING TO PLACE A LARGER CORPORATE ORDER FOR THE HOLIDAYS. WHERE DO I START? 

We’d love to help you design an elevated gifting suite. Email us at concierge@shopBOXFOX.com - we’ll get back to you within 24 hours!

DO YOU HAVE ANY BOXES FOR GUYS?

Yes! We’re offering a few male-oriented prepacked boxes and a ton of product on BUILD A BOXFOX your man-friends will be stoked on. Plus, we have a black box option for a perfectly sleek (and gender-neutral) gift.   

 

SHIPPING

OUR MANIFESTO

There is nothing quite like receiving a surprise gift in the mail. Here at BOXFOX, shipping is a huge part of what we do and we are committed to offering the best price we can to ensure your specially curated gift arrives to its recipient in a safe and timely manner. 

NEW! FREE STANDARD SHIPPING ON BOXES OVER $100!

We started BOXFOX to make gifting simple, in addition to keeping it pretty & personal. We know you'll love what we do so much that we want to give everyone the chance to send their first box, without giving shipping a second thought (or a dollar). Whether it's for someone's birthday or Big Day, we hope your first BOXFOX says everything you want it to and more.

How it works:

Free standard shipping applies to domestic orders over $100 per shipping address. That means if you're placing a huge multiple address order, free shipping only applies on a per address basis.

THE FINE PRINT: Our free shipping code does not apply to international orders and cannot be combined (stacked) with any other offers. 

DOES BOXFOX SHIP AS SHOWN?

Yes. Each set of products comes in a beautiful nude or sleek black box, tied with a black grosgrain bow. Our boxes are meant to be kept: they're the perfect place for trinkets, keepsakes and everything in between. Plus, each box will ship inside a shipper box so it stays nice and pretty. 

MY BOX IS A GIFT. I DON'T WANT A RECEIPT OR ANY PRICES.

We never include receipts or inventory / packing slips inside any of our boxes, knowing that they are almost always a gift. In terms of prices, we don't alter any of our products by removing tags or crossing out labels - we want to keep the packaging beautiful and intact - but many of our products don't have price tags in the first place, and when they do, they are small and subtle. 

IS SHIPPING INCLUDED?

While we're always striving to keep shipping costs low, per-box shipping is an additional cost, except on boxes over $100.

HOW LONG WILL MY ORDER TAKE TO ARRIVE?

Orders take 3-5 business days to arrive via standard shipping, depending on where it's going. 

If you select one of our expedited shipping options, we will fulfill orders placed before 12n PST the same business day, otherwise they will be fulfilled the next business day. If you selected international shipping, the box will ship either via Standard or Express, depending on which option you opted for. 

Our warehouse ships Monday - Friday, 9a - 5p PST and is closed Saturdays and Sundays.

 

WHAT'S YOUR RETURN POLICY?

All sales are final (but trust us, they'll love it). We don't accept returns or exchanges.

I DON'T NEED IT DELIVERED ON A SPECIFIC DAY, JUST BY A SPECIFIC DAY. WHAT THEN?

If that's the case, let us know in the notes what the occasion is (birthday, anniversary, etc.) and we'll add our custom-designed "DON'T OPEN UNTIL ____" sticker to the front of their package. 

WHERE DO YOU SHIP?

We ship anywhere in the United States (yes you, Hawaii and Alaska!) as well as select countries, including: Canada, the UK, Spain, France, Germany, Switzerland, and Australia. 

If you don't see your country listed, we can ship international on a case-by-case basis for an additional fee, so email hello@shopBOXFOX.com if you need help and we'll see what we can do! Note that our free shipping code only applies to domestic orders.

HOW DOES INTERNATIONAL SHIPPING WORK?

MY BOX SAYS IT WAS DELIVERED, BUT MY RECIPIENT NEVER GOT IT. 

Have them take a good look in and around their backyard/front yard/lobby/etc. -- there's a good chance it's hiding somewhere (trust us, it happens all the time). If a box is delivered according to your tracking but the recipient didn't get it, our customer care team will do everything our power to locate it by calling the carrier and even the intended delivery building to give you all the information you need. Beyond that, unfortunately this is a rare situation that's out of our control, and could be attributable to any number of things, including the package being stolen or lost. We recommend filing a carrier claim, and we'd be happy to do the same on our end! 

IT SAYS THE DELIVERY OF MY BOXFOX WAS UNSUCCESSFUL, NOW WHAT?

We're here to help call carriers, companies and track down packages, but there is only so much we can do. If the delivery was unsuccessful due to customer error, most often an incorrectly inputted address, we're happy to send a replacement, but do charge an $11 shipping fee. 

DO YOU OFFER A PICK-UP OPTION FOR LA LOCALS?

We've temporarily halted our pick-up option as we expand in our new workspace. 

I JUST RECEIVED A SHIPPING CONFIRMATION BUT I REQUESTED MY BOX BE HELD FOR A LATER DATE. HELP! 

Our system automatically sends out shipping confirmations with tracking numbers when your order is prepped. Do not be alarmed, we're still holding it in our warehouse.

WHAT HAPPENED WITH YOUR POSTMATES ON DEMAND DELIVERY?

Unfortunately, Postmates discontinued its courier partnership with retailers! We're looking into other on-demand solutions and will hopefully have one in 2019.

 

    PRODUCTS

    DO YOU HAVE ANY BOXES FOR GUYS?

    Yes! We've got some amazing male-oriented prepacked boxes and a ton of product on BUILD A BOXFOX your man-friends will be stoked on. Plus, we have a black box option for a perfectly sleek (and gender-neutral) gift.   

     WHAT'S YOUR RETURN POLICY?

    All sales are final (but trust us, they'll love it). 

     

     

    EVERYTHING ELSE

    WHAT’S INSIDE EACH BOXFOX?

    No surprises here. Because we take great care in curating each BOXFOX, and you BUILD your boxes to perfection, we ship exactly what you see on each product page. On the rare occasion that we are out of stock on a particular item, one of our gifting specialists will personally contact you with options of equal or greater value (and aesthetic). 

    DO THE BOXES COME WITH A NOTE?

    Each BOXFOX includes a hand-written, custom-designed note. You simply provide us with your message and we'll handle the rest. 

    DO THE BOXES EVER CHANGE?

    Why yes Margot, they do. We’re constantly innovating and updating our product portfolio to refresh existing boxes, and we're always coming up with new box ideas. 

    CAN I CUSTOMIZE A BOX?

    Absolutely. Whether it's a bachelorette party or a corporate affair, we love finding the right mix of products for your special occasion. For inquiries, please email orders@shopBOXFOX.com. 

    WHAT IS THE SIZE OF EACH BOX?

    We have 3 box sizes:

    MINI (black & nude) // 6.5" x 5.5" x 4" 
    STANDARD (black & nude) // 8" x 10" x 4" 
    LARGE (nude) // 15" x 11" x6" 

    I HAVE MULTIPLE DISCOUNT CODES, WHY AREN'T THEY WORKING?

    Unfortunately, you'll have to pick one. None of our codes or discounts are stackable, including Free Shipping over $100.

    GOT ANOTHER QUESTION?

    We'd love to chat. Drop us a line at hello@shopBOXFOX.com. 

    We also reserve the right to cancel any order that circumstances deem necessary.