the FOX FLEET
THE FOX FLEET REWARDS, LOYALTY & REFERRAL PROGRAM FREQUENTLY ASKED QUESTIONS
WHAT IS THE FOX FLEET?
The FOX FLEET is our free U.S. loyalty program that rewards you based on how much you shop. The more you spend, the more (and better) perks you get. Yep, it’s that easy and that good.
HOW DO I JOIN THE FOX FLEET?
All you have to do is create an account online. The program is entirely free to join—there’s no minimum spending amount required. So go ahead, get in on those benefits.
WHAT BENEFITS DO THE FOX FLEET MEMBERS GET?
The benefits of the program vary depending on your tier status, but all FOX FLEET members receive a birthday gift, discounted or free shipping, and access to exclusive product . The breakdown of perks according to tier status is in the chart below.
HOW IS MY FOX FLEET TIER STATUS DETERMINED?
Your FOX FLEET status is determined by how much you spend each calendar year on shopBOXFOX.com (after promotional offers, before taxes and shipping charges are applied) when you provide or check out with the email address that is registered to your account. Please note that there is a 30-day delay in the spend calculation that places you in your tier status.
WHAT HAPPENS WHEN I RETURN ITEMS?
We don't currently accept returns. However, when and if we do, upon the return of an item, the spend amount applied to your tier status for the original purchase will be deducted from your account.
COMBINE SPEND FROM MULTIPLE ACCOUNTS INTO A SINGLE ACCOUNT?
We absolutely cannot combine accounts at this time and urge you to use a single email address for all transactions on shopBOXFOX.com to ensure you receive credit toward FOX FLEET loyalty program tier status for every qualifying purchase made going forward. For questions or concerns, please email email@example.com.
WHEN WILL I RECEIVE MY BIRTHDAY GIFT?
All FOX FLEET members will be invited to redeem a birthday surprise during the month of their birthday. Notification will be sent to you via email, so it is important that you are opted in to receive marketing emails from BOXFOX. Instructions on redemption will be provided in the email.
WILL MY PREVIOUS SPEND BE COUNTED TOWARDS MY CURRENT TIER STATUS?
At program launch (July 2019), you will automatically be placed into the appropriate tier based on your qualifying purchases* made on shopBOXFOX.com within the previous year to date (2019). This loyalty tier status will remain in effect until February 1, 2020, when it will be reset based on your 2019 spend.
*Purchases identified as those made online while logged into My Account .
WHEN I REDEEM MY POINTS FOR A DISCOUNT AT CHECKOUT, CAN I ALSO USE A COUPON CODE?
The way our system works is that point redemptions are turned into a coupon code, and unfortunately can’t be used with another coupon code.