CAREERS

Senior Manager, Product Development

Department: Product Development + Merchandising

Level: Mid-Level

Are you passionate about quality products, branding, development and design? Looking to get your foot in the door at at fast-growing and fast-paced startup? We’re looking for a superstar Senior Manager in Product Development to help us support the growth of BOXFOX’s in-house brands!


You’ll need to have a love of products, design, and brand discovery and how that helps support our key offering—elevated gifts for all occasions. You’ll also be excited to roll up your sleeves and wear a ton of hats, creating opportunities for yourself and learning as you go. There are endless opportunities for growing with an energetic team in Hawthorne, CA, just a short drive from LAX and Manhattan Beach.

The Role

We’re looking for an organized, experienced, and passionate Product Development professional to lead product development efforts from concept to launch for Kitchen, Home, Gift and Apparel. This role will be integral in leading efforts to build processes, tools and systems. The Senior Manager, Product Development position will give you the opportunity to expand and implement your product development knowledge while working at a fast-paced, growing company where no two days are the same.

You’ll be responsible for managing the development process with external design partners, engineers, factories and agencies. If you’re ready for the opportunity of a lifetime and are hoping to make a huge and lasting impact, BOXFOX is the place for you.

Responsibilities 
Product Development

Lead the creation, launch, and implementation of new products from concept to go-to market across multiple categories.

Work with Operations, Creative, Finance and Leadership to ideate new concepts, based on both previous sales data and research of upcoming trends.

Research and vet suppliers and manufacturers to identify the best partners, with an eye on quality, price, timeliness and reliability.

Competitive Analysis, Research, and Strategy

Lead pricing strategy and margin analyses with Leadership to assist in annual planning.

Conduct thorough competitive analysis to help inform product development and new launches.

Internal Support / Operations 

Partner with Marketing, Creative, and Leadership on samples, photoshoots and end-to-end marketing and customer experience efforts related to products.

Manage purchase order placement and maintain communication with logistics team re: inbound deliveries.

Manage, support, and mentor a Product Development Coordinator.

Expectations

Meet or exceed expected margins for various owned categories

About You 

Have a strong design POV with the ability to translate and communicate trends and competitive learnings into actionable ideas that fit the BOXFOX aesthetic.

Has a genuine interest and love for product design, and gets excited about new product ideas, design inspiration and market trends.

You’re a self-starter and self-motivated — we’re there to answer questions and train you, but you’ll be in charge of your success at our growing company.

Eager to travel internationally when it’s safe to do so.You’re persistent and a hustler — you thrive at developing and nurturing strong vendor relationships, while simultaneously managing your day-to-day.

You’re organized. You will come to the table with your own systems and ways of working that are well thought-out and help track your progress.

You’re positive and excited to come to work every day! We truly believe that attitude is everything

Have experience with (or understanding of) import and shipping logistics.

Have experience with (or understanding of) sales, margin, and commerce strategy.

Preferably 2-3 years experience in consumer product development

You’re based in Los Angeles / Orange Country and able to travel to the office in Hawthorne 2-3 times a week

Perks

Freedom to envision and define your own career with leadership who wants to see you succeed and a company with no tolerance for egos.

Flex Schedule, with a team that works about 60% in office, 40% remote

Comprehensive medical, dental, and vision benefits

401k

2-weeks paid vacation, 5 days of sick time, and a generous paid company holiday calendar, including our annual week of rest at year end- we believe in work-life balance!

A dog-friendly office and an enthusiastic team (who loves to celebrate everything!)

Beautiful gifts for everyone on your list, all year round!

To apply, please email your resume (PDF, please) and a bit about yourself/why you’d be a fit (or a cover letter) to concierge@shopBOXFOX.com with subject “Application / Outbound Sales Rep”. 

Are you passionate about gifting? Looking to get your foot in the door at at fast-growing and fast-paced startup? And want exposure to (and experience with!) every part of the sales process? We’re looking for a superstar outbound sales representative to help us support the BOXFOX Corporate Sales Team — the B2B side of the business.


You’ll need to have a love of what we offer—elevated gifts for all occasions—and be excited to spreading our services to potential corporate clients looking for beautiful gifts for a variety of reasons. You’ll also be excited to roll up your sleeves and wear a ton of hats, creating opportunities for yourself and learning as you go. There are endless opportunities for growing with an energetic in Hawthorne, CA just a short drive from LAX and Manhattan Beach.

The Role


We’re looking for a top-notch B2B sales rep to work with amazing brands ranging from Fortune 500s and VC-backed startups to tech and entertainment and help us develop and execute on an effective outbound sales strategy. The Outbound Sales Rep position will give you the opportunity to expand and implement your sales knowledge while working a fast-paced, startup culture where no two days are the same. Ultimately, you are hungry, ambitious, and are looking to build a career in Sales, with plenty of room to grow as we grow. 


You will be in charge of identifying new potential BOXFOX Corporate Concierge (B2B) clients and then selling them in on the magic of corporate gifting with strategic messaging and proposals. You need to be outgoing, personable, have excellent communication skills, be creative, and be a master negotiator. You should also act proactively to address clients’ needs and facilitate the sale process from beginning to the end.


Ultimately, you should contribute to an increase in BOXFOX’s annual B2B revenue by selling in proactive leads, meeting your monthly quota, and maintaining our company-client relationships to the highest standards, and living and breathing our commitment to being the go-to for gifting for any reason, any season. 

Responsibilities 

Lead Generation / Sales Execution  

Source new sales opportunities through outbound cold calls, emails, personal networks, and professional networking events

Maintain steady pipeline of active / future leads in CRMTrack KPIs (contact & close rate, average order value, retention)

Drive entire sales process: prospecting, intake, proposal generation (meeting ROI / messaging objectives), negotiations, closing

Researching new markets and new brand opportunities with thoughtful prospecting

Become an expert on BOXFOX offering and competitive landscape to help showcase why we deliver superior value / ROI

Client Support   

Manage key Corporate accounts and act as the point of contact for clients, resolving problems and handle client issues in a timely manner

Provide professional after-sales support to build loyalty / increase client retention

Upsell current clients for larger, more frequent orders

Internal Support / Operations 

Work with Corporate Production team to communicate details of each order, including deadlines, customization selections, and any other order specification, ensuring that every order is packed and shipped to perfection — the BOXFOX way

Communicate any timing, inventory, and or other issues to client

Create accurate scopes of work (SOWs) and invoices to ensure our clients are signing off on the terms of each order as well as being billed accurately

Communicate with department to share client learnings, adding to knowledge base

Manage an Account Coordinator who helps support you, the production team, and the post-sale

Expectations

Meet or exceed quarterly sales quota to contribute to overall B2B sales

Monitor leads and progress (sales performance), tracking in CRM software

Maintain professional / technical knowledge by attending events / workshops, reviewing professional publications, establishing personal networks

About You 

You enjoy every part of sales — meeting with people, being personable, chatting up a storm, and, of course, closing the deal.

You’re a self-starter and self-motivated — we’re there to answer questions and train you, but you’ll be in charge of your success at our growing company.

You handle rejection well (a necessary part of sales) and learn from what you could do differently the next time around.

You’re persistent and a hustler — you are eager to close a sale and will do whatever it takes to do it.

You’re organized. You will come to the table with your own systems and ways of working that are well thought-out and help track your progress.

You’re positive and excited to come to work every day! We truly believe that attitude is everything

Understanding of MS Office/Apple product suite and Google docs; experience with CRM software a plus

Preferably 2-4 years of outside sales experience (eCommerce B2B a plus) with a proven track record of success; B.A. required

You’re based in Los Angeles / Orange Country and able to travel to the office in Hawthorne 2-3 times a week

Perks

Freedom to envision and define your own career with leadership who wants to see you succeed and a company with no tolerance for egos

Flex Schedule, with a team that works about 60% in office, 40% remote

Comprehensive medical, dental, and vision benefits

401k

2-weeks paid vacation, 5 days of sick time, and a generous paid company holiday calendar - we believe in work-life balance!

A dog-friendly office and an enthusiastic team (who loves to celebrate everything!)

Beautiful gifts for everyone on your list, all year round!

To apply, please email your resume (PDF, please) and a bit about yourself/why you’d be a fit (or a cover letter) to concierge@shopBOXFOX.com with subject “Application / Outbound Sales Rep”. 

Department: Concierge / B2B Sales - Inbound 

Level: Entry-Level

Are you passionate about gifting? Looking to get your foot in the door at at fast-growing and fast-paced startup? And want exposure to (and experience with!) every part of the sales process? We’re looking for a superstar sales coordinator to help us support the BOXFOX Corporate Sales Team — the B2B side of the business.



You’ll need to have a love of what we offer—elevated gifts for all occasions—and be exited to spreading our services to potential corporate clients looking for beautiful gifts for a variety of reasons. You’ll also be excited to roll up your sleeves and wear a ton of hats, creating opportunities for yourself and learning as you go. There are endless opportunities for growing with an energetic in Hawthorne, CA just a short drive from LAX and Manhattan Beach.



The Role 

Your chief responsibility is to support the B2B Sales Team — specifically, your Sales Executive— ensuring you are staying on top of the day-to-day tasks and planning ahead, ultimately making sure the BOXFOX team is set up for sales success and maximizing efficiency. You’ll get to wear a lot of different hats: this role is equally divided into admin / maintenance, sales / production process collaboration, reporting, and light client support. 

As a sales coordinator, you should showcase excellent communication skills, attention to detail, and ability to identify and quickly solve problems. You should also act proactively to address your managers’ needs. 

Responsibilities 

Scheduling / Contact Maintenance  

Schedule calls, manage calendars via Calendly for assigned AE, take notes on callsHelp organize Salesforce to ensure all contact info is up-to-date on platform

Create calendar of key client event dates, past order timeline, repeat opportunities to help inform strategic outreach and Marketing.

Product / Resource Management 

Track industry news + provide strategic reporting

Ensure salesperson is following all processes as outlined in the Corporate Directory, scheduling appropriate approval meetings with Sales Managers, Operations, and Production as needed

Ensure all documents, spreadsheets, catalogs, brochures, case studies, lookbooks for AE are up-to-date and accessible, ensuring collaboration with the appropriate departments to get updated assets

Study / have solid grasp on most up-to-date knowledge on product at every status

Sales Process Support 

Double check proposals for pricing, accuracy, typos, and consistency with policies

Complete Corporate Order intake form once invoice has been paid

Coordinate samples for clients

Prepare draft invoices for salespeople to review for all orders

Prepare second invoice for taxes and shipping and/or pricing discrepancies from initial invoice (as flagged by production)

Production Liaison  

Act as point of contact for Production Team on all ongoing orders, scheduling Kickoff meeting with Production Team, raising any red flags with AE on inventory, deadlines, etc.

Review, reformat, and flag issues with client address spreadsheets before handing to Production

For larger-scale orders, contact Vendors prior to sending proposal to client to confirm availability

Client / Concierge Support 

Offer support to clients using Pro platform

Schedule demo calls for clients and send them onboarding video

Reach out to clients to send photos, tracking information, and experience survey, ensuring they had a positive experience with BOXFOX and keep them coming back

Communicate with clients on return to sender packages (flagged from Production) and next steps

Reporting

Work with Senior Sales Manager to develop and provide monthly Sales Reports and recommendations to broader ream — performance data (win / loss, quota status, commission earnings), product sell-through rates / trends, client trends, retention, and more

Expectations

You’re the Foundation: always be one-step ahead, anticipating needs and staying organized to get ahead of problems

You’re the Encyclopedia: stay on top of our ever-changing sales process, book of clients, and product catalog, suggesting strategic improvements to help us win

You’re the Fixer: whether it’s a client onboarding question, a production issue, or something else entirely… we’re counting on you get the facts and come up with a plan so your AE can come in and do the damage control

About You 

Positive, can-do attitudeAbility to juggle multiple tasks at once

Proactive — notice what needs to be done and do something about it!Detail-oriented, great-follow up, results-driven

Outstanding communication skills, both internally to team and externally to clients

Passion for BOXFOX — what we do and how we’re changing the B2B gifting game

A proactive team player who thrives in a goal-oriented, dynamic, ever-changing, fast-paced entrepreneurial environment, while juggling multiple priorities with a sense of urgency.

Solid knowledge of MS Office, Google Suite, Quickbooks, Keynote, and Salesforce

1-2 years of professional work experience preferred; B.A. from 4-year university

Perks
•  Freedom to envision and define your own career with leadership who wants to see you succeed and a company with no tolerance for egos

Flex Schedule, with a team that works about 60% in office, 40% remote

Comprehensive medical, dental, and vision benefits

2-weeks paid vacation, 5 days of sick time, and a generous paid company holiday calendar - we believe in work-life balance!

A dog-friendly office and an enthusiastic team (who loves to celebrate everything!)

Beautiful gifts for everyone on your list, all year round!

About Us

We started BOXFOX (shopBOXFOX.com) in Los Angeles in 2014 to keep friends and family connected through substantial and effortless gifting. With BOXFOX, gifters can send a perfectly curated gift box with the click of a button—never losing the value of a personal touch. Our mission is to create stronger relationships through beautiful and personal gifts, enabled by simple user experiences, driven by premier service, and grounded by a commitment to authenticity. To that end, we offer thematic ready-to-ship gifts, the ability to BUILD A BOXFOX, a curated Marketplace of goods, and an entire corporate gifting arm to service companies large and small.

Apply 

To apply, please email your resume (PDF, please) and a bit about yourself/why you’d be a fit (or a cover letter) to concierge@shopBOXFOX.com with subject “Application / B2B Sales Coordinator”.

B2B PRODUCTION ASSISTANT - Seasonal 

Department: Corporate Production

Location: BOXFOX HQ, Hawthorne, CA 

Job Requirements:

Must be fully inoculated against COVID-19 and show proof of vaccination before entering warehouse

Must have excellent punctuality, attendance, and reliability

Ability to stand for extended periods of times (7-8 hrs) 

Must be able to lift and/or move objects 10-30 lbs. Occasionally lift and/or move objects that weigh more than 40 lbs

Must be capable of working quickly and efficiently in a fast-paced environment

Ability to read and speak English is highly preferred but not required

Must have nice handwriting

Great communication skills

Must be a team player

Schedule: Full-Time or Part-Time Position
Last day of employment will be 12/23/21
Department: B2C Fulfillment
Updated: August 24th 2021

About BOXFOX:

BOXFOX is an e-commerce gift box company based in Los Angeles. We help create stronger relationships through elevated and personal gifts ranging from birthdays to corporate conferences. With BOXFOX, gifters can send a perfectly curated gift box with the click of a button—never losing the value of a personal touch.

We are a female-founded start-up celebrating seven years of tremendous growth. We pride ourselves on the exciting, inclusive, and fast-paced culture we’ve created.

We’re extremely proud to have a 100% vaccinated team against COVID-19 and will require all future hires to show proof that they are fully inoculated.

About Position:

BOXFOX is seeking bright, motivated, hardworking individuals to fill Fulfillment Associate positions at our headquarters in Hawthorne, CA. The Fulfillment Associate is a pivotal member of our B2C team and the ideal candidate possesses a strong work ethic, attention to detail, the ability to meet deadlines and a commitment to customer service as it relates to product fulfillment. This person has mastered what we call BOXFOX fulfillment fundamentals, packs beautiful gift boxes, ships customer orders, and troubleshoots problems to resolution while aiding managers with advanced fulfillment skill sets. Fulfillment Associates are expected to understand aspects of productions; adhere to strict safety, quality, and production standards. This role reports to the Floor Supervisor and is managed by the Fulfillment Manager.

Responsibilities:
B2C Fulfillment
● Package BOXFOX gift boxes and Marketplace orders so that each gift is aesthetically pleasing,
high quality, and in line with the greater brand
● Pick/pull inventory to support the process of packaging of BOXFOX gift boxes
● Understand and utilize software including but not limited to Shopify and Shipstation to print shipping labels
● Manage the flow, pace, and prioritization of labels for the note writing team
● Under supervision of Fulfillment Manager, work to fulfill third party retail channel orders
● Fulfill and ship BOXFOX Marketplace orders from start to finish
● Assist Customer Service team with on the ground fulfillment needs
● Select Associates will write handwritten notes for the BOXFOX notecards that accompany each online order
● Bundle notes, collateral, and shipping labels for fulfillment
● Ship parcels for delivery
● Assist in restocking of inventory (raw and packaged)
● Support with prep work projects such as prepping the boxes with crinkle paper, cutting ribbon, prepping product, or reseting the packing tables
● Pack and bow BOXFOX ready to ship gift boxes to be in line with company quality standards

General
● Bring meaningful notes, concerns, and suggestions to weekly fulfillment team meetings
● Ensure that a clean and organized work area is maintained
● Perform other related warehouse duties, as assigned, for the purpose of ensuring an efficient
and effective work environment
● Comply with company policies, procedures, and standards of ethics/integrity
● Exemplify awareness on general flow of day to day fulfillment processes and awareness of where
help is needed

Job Requirements:
● Must be fully inoculated against COVID-19 and show proof of vaccination before entering
warehouse
● Must have excellent punctuality, attendance, and reliability
● Ability to stand for extended periods of times (7-8 hrs)
● Must be able to lift and/or move objects 10-30 lbs. Occasionally lift and/or move objects that
weigh more than 40 lbs
● Must be capable of working quickly and efficiently in a fast-paced environment
● Ability to read and speak English is highly preferred but not required
● Must have nice handwriting
● Great communication skills
● Must be a team player

Perks:
● Safe, socially distant work environment with a 100% vaccinated team
● Employee discounts on gifts and a la carte product
● Amazing culture: friendly team members, happy hours, dog-friendly office, philanthropic opportunities, spirit activities, and an encouragement of self education

Fulfillment Assistant - Seasonal
BOXFOX - Hawthorne, CA 90250
Schedule: Full-Time or Part-Time Position
Last day of employment will be 12/23/21
Department: B2C Fulfillment
Updated: August 24th 2021

About BOXFOX:

BOXFOX is an e-commerce gift box company based in Los Angeles. We help create stronger relationships through elevated and personal gifts ranging from birthdays to corporate
conferences. With BOXFOX, gifters can send a perfectly curated gift box with the click of a button—never losing the value of a personal touch.
We are a female-founded start-up celebrating seven years of tremendous growth. We pride ourselves on the exciting, inclusive, and fast-paced culture we’ve created.

We’re extremely proud to have a 100% vaccinated team against COVID-19 and will require all future
hires to show proof that they are fully inoculated.

About Position:

The fulfillment assistant is a key member of our B2C team. Responsibilities range from all aspects of what we call the “fundamentals” of BOXFOX fulfillment: packs beautiful gift boxes, ships customer orders, and troubleshoots problems to resolution. Fulfillment Assistants are expected to
adhere to strict safety, quality, and production standards. This person is comfortable working in a fast-paced environment and is not afraid to roll up their sleeves. This role reports to the Floor Supervisor and is managed by the Fulfillment Manager.

Responsibilities:
B2C Fulfillment
● Pack BOXFOX ready to ship gift boxes to be in line with company quality standards
● Bow BOXFOX ready to ship gift boxes to be in line with company quality standards
● Support with prep work projects such as prepping the boxes with crinkle paper, cutting ribbon,
prepping product, or reseting the packing tables
● Ship parcels for delivery
● Assist in restocking of inventory (raw and packaged)
● Select Fulfillment Assistants with excellent penmanship will write handwritten notes for the BOXFOX notecards that accompany each online order

General
● Ensure that a clean and organized work area is maintained
● Perform other related warehouse duties, as assigned, for the purpose of ensuring an efficient and effective work environment
● Comply with company policies, procedures, and standards of ethics/integrity

Job Requirements:
● Must be fully inoculated against COVID-19 and show proof of vaccination before entering
warehouse
● Must have excellent punctuality, attendance, and reliability
● Ability to stand for extended periods of times (7-8 hrs)
● Must be able to lift and/or move objects 10-30 lbs. Occasionally lift and/or move objects that weigh more than 40 lbs
● Must be capable of working quickly and efficiently in a fast-paced environment
● Ability to read and speak English is highly preferred but not required
● Must have nice handwriting
● Great communication skills
● Must be a team player

Perks:
● Safe, socially distant work environment with a 100% vaccinated team
● Employee discounts on gifts and a la carte product
● Amazing culture: friendly team members, happy hours, dog-friendly office, philanthropic opportunities, spirit activities, and an encouragement of self education