CAREERS

Fulfillment Associate - B2C 

Schedule: Full-Time Position at BOXFOX 

Department: B2C | Marketplace 

About Us

We started BOXFOX in Los Angeles in 2014 to keep friends and family connected through substantial and effortless gifting. With BOXFOX, gifters can send a perfectly curated gift box with the click of a button—never losing the value of a personal touch.

Our mission is to create stronger relationships through beautiful and personal gifts, enabled by simple user experiences, driven by premier service, and grounded by a commitment to authenticity. Whether you’d like to send a thoughtful prepacked BOXFOX with hand-picked offerings from our team, create your own using our BUILD A BOXFOX platform, or work with us to design a custom corporate suite, we’re committed to bringing you the perfect gifts for all occasions. 

The Role

BOXFOX is seeking bright, motivated, hardworking individuals to fill Fulfillment Associate positions at our headquarters in Hawthorne, CA. The ideal candidate possesses a strong work ethic, attention to detail, the ability to meet deadlines and a commitment to customer service as it relates to product fulfillment. Fulfillment Associates are expected to understand aspects of productions; adhere to strict safety, quality, and production standards. They are required to pick customer orders, sort, pack and ship customer orders, and troubleshoot problems to resolution. 

Job Description:

B2C Fulfillment 

Pick inventory and package BOXFOX gift boxes so that each gift is aesthetically pleasing, high quality, and in line with the greater brand or third party retail channel 

Write handwritten notes for the BOXFOX notecards that accompany each order

Understand and utilize warehouse management software including but not limited to Shopify, Shipstation, Google Docs, and Quickbooks 

Assist shipping all parcels for delivery

Assist in restocking of inventory (raw and packaged) as needed 

General 

Bring meaningful notes, concerns, and suggestions to weekly fulfillment team meetings 

Ensure that a clean and organized work area is maintained

Perform other related warehouse duties, as assigned, for the purpose of ensuring an efficient and effective work environment

Foster an environment where change is embraced and ideas are respected, supported, vetted and implemented (if deemed appropriate)

Comply with company policies, procedures, and standards of ethics/integrity

Job Requirements:

Must have excellent punctuality, attendance, and reliability

Ability to stand for extended periods of times (7-8 hrs) 

Must be able to lift and/or move objects 10-30 lbs.

Occasionally lift and/or move objects that weigh more than 40 lbs

Must be capable of working quickly and efficiently in a fast-paced environment

Ability to read and speak English

Must have nice handwriting

Great communication skills

Must be a team player

Apply below or email hireme@shopboxfox.com directly with resume.

Department: B2C / Online

Reports to: Assistant Manager / E-commerce + Customer Service

About Us

We started BOXFOX in Los Angeles in 2014 to keep friends and family connected through substantial and effortless gifting. With BOXFOX, gifters can send a perfectly curated gift box with the click of a button—never losing the value of a personal touch.

Our mission is to create stronger relationships through beautiful and personal gifts, enabled by simple user experiences, driven by premier service, and grounded by a commitment to authenticity.

Whether you’d like to send a thoughtful ready to ship BOXFOX with hand-picked offerings from our team, create your own using our BUILD A BOXFOX platform, or work with us to design a custom corporate suite, we’re committed to bringing you the perfect gifts for all occasions.

The Opportunity

We’re looking for a top-notch, personable, and brilliant Customer Experience Associate to join our Online team.

Here at BOXFOX, we’re committed to providing our customers with an amazing shopping experience from start to finish. As a Customer Experience Associate, you will play a critical role in turning our customers into lifelong fans while scaling and improving daily operations.

The Role

Serve as the first point of contact and on-call resource for all customers via phone, email and live chat.

Proactively and confidently take on challenges, research information, troubleshoot issues, and creatively deliver results. Support order processing when needed.

Create a welcoming environment for BOXFOX customers by responding with enthusiasm, warmth, professionalism and a relentless pursuit of problem solving.

Quickly and accurately problem solve for any customer deliveries, transactions or experiences that don’t go 100% as planned.

Work closely with our team across organizations (e.g. Fulfillment, Corporate, Web, Marketing) to identify root causes for reported issues, while prioritizing fixes for escalated issues.

Work with production and fulfillment to ensure accurate execution of customer needs.

Process customers returns and exchanges (when applicable). Serve as an ambassador of sorts by guiding customers through the BOXFOX story and experience.

Identify opportunities for process improvement that contributes to a first-class customer experience.

Skillfully enforce policies and serve as the standard of consistency and accuracy for the online team.

Qualifications:

You truly care about people, therefore, you genuinely care about customers.

1-2 years of customer service experience in a retail and/or hospitality environment.

A passion for providing exceptional customer service and experiences.

You’re articulate and enthusiastic, excellent written and verbal communications. Attention to detail.

A quick learner.

Ability to think critically and adapt quickly in a flexible environment.

Team player with an ability and desire to work collaboratively.

Perks

Competitive salary

Freedom to envision and define your own career with leadership who wants to see you succeed

Competitive medical, dental and vision benefits

Generous Paid Time Off Policy

4 months paid parental leave

A dog friendly office and a fun team

To apply, please email your resume (PDF, please) and a bit about yourself/why you’d be a fit (or a cover letter) to hireme@shopBOXFOX.com with subject line: CUSTOMER EXPERIENCE ASSOCIATE

Fulfillment Assistant - B2B // Full Time 

Hawthorne, CA 

About Us
We started BOXFOX in Los Angeles in 2014 to keep friends and family connected through substantial and effortless gifting. With BOXFOX, gifters can send a perfectly curated gift box with the click of a button—never losing the value of a personal touch.Our mission is to create stronger relationships through beautiful and personal gifts, enabled by simple user experiences, driven by premier service, and grounded by a commitment to authenticity.
Whether you’d like to send a thoughtful prepacked BOXFOX with hand-picked offerings from our team, create your own using our BUILD A BOXFOX platform, or work with us to design a custom corporate suite, we’re committed to bringing you the perfect gifts for all occasions. 

The Role
BOXFOX is seeking bright, motivated, hardworking individuals to fill Fulfillment Associate positions at our headquarters in Hawthorne, CA. The ideal candidate possesses a strong work ethic, attention to detail, the ability to meet deadlines and a commitment to customer service as it relates to product fulfillment. Fulfillment Associates are expected to understand aspects of productions; adhere to strict safety, quality, and production standards. They are required to pick customer orders, sort, pack and ship customer orders, and troubleshoot problems to resolution. 

Job Description:

B2B Fulfillment 
Package BOXFOX gift boxes so that each gift is aesthetically pleasing, high quality, in line with the greater BOXFOX brand and client’s interests 

Write handwritten notes for the BOXFOX notecards that accompany each orderShip all parcels for delivery

Understand and utilize warehouse management software including but not limited to Shopify, Shipstation, Google Docs, and Quickbooks 

Assist in management of B2B inventory (raw and packaged) as neededAssist Corporate Production Manager & Inbound Inventory Specialist setting up stations for kitting inventory

Monitor detailed quality control on all shipments, including the coordination of personalized notes and labels per gift box 

General 
Ensure that a clean and organized work area is maintained 

Perform other related warehouse duties, as assigned, for the purpose of ensuring an efficient and effective work environment

Foster an environment where change is embraced and ideas are respected, supported, vetted and implemented (if deemed appropriate)

Comply with company policies, procedures, and standards of ethics/integrity

Job Requirements:
Must have excellent punctuality, attendance, and reliability

Ability to stand for extended periods of times (7-8 hrs)

 Must be able to lift and/or move objects 10-30 lbs.

Occasionally lift and/or move objects that weigh more than 40 lbs

Must be capable of working quickly and efficiently in a fast-paced environment

Ability to read and speak English

Must have nice handwriting

Great communication skills

Must be a team player

Email your resume and a little about yourself to hireme@shopboxfox.com with subject line: B2B FULFILLMENT ASSOCIATE