CAREERS

CORPORATE PRODUCTION ASSOCIATE
Department: Corporate Production
Location: BOXFOX HQ, Hawthorne, CA

About Us
We started BOXFOX in Los Angeles in 2014 to keep friends and family connected through substantial and effortless gifting. With BOXFOX, gifters can send a perfectly curated gift box with the click of a button—never losing the value of a personal touch.

Our mission is to create stronger relationships through beautiful and personal gifts, enabled by simple user experiences, driven by premier service, and grounded by a commitment to authenticity.Whether you’d like to send a thoughtful prepacked BOXFOX with hand-picked offerings from our team, create your own using our BUILD A BOXFOX platform, or work with us to design a custom corporate suite, we’re committed to bringing you the perfect gifts for all occasions. 

The Role
You will assist the Corporate Production Manager to help execute corporate shipments flawlessly, on time. You should be a detail-oriented, motivated individual who loves to get things done and isn’t afraid to roll up your sleeves. You are solutions-oriented and know how to keep calm even when things don’t go as planned. You are the liaison between the Corporate Production Manager and the floor: ultimately, helping them execute on all tasks that are required for our corporate orders. Additionally, you will be responsible for the creation of bulk shipping labels as well as oversee orders for our Corporate Concierge website.

Job Description:

B2B Management
Supporting Production Manager whenever needed
Participates in various Sales & Production meetings as deemed necessary by Manager
Manages order tracking for all Corporate orders, including support ordering as needed
Leads Corporate label process: quality control of address spreadsheets, communicating necessary address edits with clients, and printing of labels for bulk orders
Oversees B2B Concierge platform on Shopify, ensuring orders are fulfilled in a timely manner, product is up-to-date, and customer service issues are handled
Oversees Corporate Rolling orders, maintaining accurate inventory box counts, and communicating pertinent order details with Sales Reps
Oversees Photoshoot process, working with Marketing Coordinator to ensure all boxes are shot accurately and in a timely manner

B2B Admin
Deep understanding and regular use of e-commerce management software including but not limited to Shopify, Shipstation, Google Suite, Salesforce, and Quickbooks 
Provide Order Tracking for bulk and Concierge orders
Oversee Corporate returns to ensure all boxes ship to intended destinations, generating resend invoices, and product liquidation
Manage Corporate Product Catalog to ensure up-to-date vendor information is readily available
Assists in team training for new hires
Conducts on-the-ground customer service as needed

B2B Fulfillment
Creates sample pack for all Corporate Orders for fulfillment team to follow to highest BOXFOX aesthetic and “shippability” standard
Fulfillment of Shopify Concierge and Corporate Rolling orders with a high degree of detail and in a timely manner
Assist in management of B2B inventory (raw and packaged) as needed
Assists with prep work year-round during “downtime” to ensure smooth Production process during busy season, including: building shippers, cleaning stations, refilling tape guns, labeling shelves, liquidating inventory, etc
Assist Corporate Production Manager & Inbound Inventory Specialist setting up stations for kitting inventory
Monitor detailed quality control on all shipments, including the coordination of personalized notes and labels per gift box

General
Ensure that a clean and organized work area is maintained
Perform other related warehouse duties, as assigned, for the purpose of ensuring an efficient and effective work environment
Foster an environment where change is embraced and ideas are respected, supported, vetted and implemented (if deemed appropriate)
Comply with company policies, procedures, and standards of ethics/integrity

Job Requirements:
Must have excellent punctuality, attendance, and reliability
Must be capable of working quickly and efficiently in a fast-paced environment
Great communication and organizational skills, ability to multi-task and prioritize
Must be a team player
Ability to stand for extended periods of times (7-8 hrs) 
Must be able to lift and/or move objects 10-30 lbs. Occasionally lift and/or move objects that weigh more than 40 lbs
Ability to read and speak English
Must have nice handwriting

Schedule: Full-Time or Part-Time Position
Last day of employment will be 12/23/21
Department: B2C Fulfillment
Updated: August 24th 2021

About BOXFOX:

BOXFOX is an e-commerce gift box company based in Los Angeles. We help create stronger relationships through elevated and personal gifts ranging from birthdays to corporate conferences. With BOXFOX, gifters can send a perfectly curated gift box with the click of a button—never losing the value of a personal touch.

We are a female-founded start-up celebrating seven years of tremendous growth. We pride ourselves on the exciting, inclusive, and fast-paced culture we’ve created.

We’re extremely proud to have a 100% vaccinated team against COVID-19 and will require all future hires to show proof that they are fully inoculated.

About Position:

BOXFOX is seeking bright, motivated, hardworking individuals to fill Fulfillment Associate positions at our headquarters in Hawthorne, CA. The Fulfillment Associate is a pivotal member of our B2C team and the ideal candidate possesses a strong work ethic, attention to detail, the ability to meet deadlines and a commitment to customer service as it relates to product fulfillment. This person has mastered what we call BOXFOX fulfillment fundamentals, packs beautiful gift boxes, ships customer orders, and troubleshoots problems to resolution while aiding managers with advanced fulfillment skill sets. Fulfillment Associates are expected to understand aspects of productions; adhere to strict safety, quality, and production standards. This role reports to the Floor Supervisor and is managed by the Fulfillment Manager.

Responsibilities:
B2C Fulfillment
● Package BOXFOX gift boxes and Marketplace orders so that each gift is aesthetically pleasing,
high quality, and in line with the greater brand
● Pick/pull inventory to support the process of packaging of BOXFOX gift boxes
● Understand and utilize software including but not limited to Shopify and Shipstation to print shipping labels
● Manage the flow, pace, and prioritization of labels for the note writing team
● Under supervision of Fulfillment Manager, work to fulfill third party retail channel orders
● Fulfill and ship BOXFOX Marketplace orders from start to finish
● Assist Customer Service team with on the ground fulfillment needs
● Select Associates will write handwritten notes for the BOXFOX notecards that accompany each online order
● Bundle notes, collateral, and shipping labels for fulfillment
● Ship parcels for delivery
● Assist in restocking of inventory (raw and packaged)
● Support with prep work projects such as prepping the boxes with crinkle paper, cutting ribbon, prepping product, or reseting the packing tables
● Pack and bow BOXFOX ready to ship gift boxes to be in line with company quality standards

General
● Bring meaningful notes, concerns, and suggestions to weekly fulfillment team meetings
● Ensure that a clean and organized work area is maintained
● Perform other related warehouse duties, as assigned, for the purpose of ensuring an efficient
and effective work environment
● Comply with company policies, procedures, and standards of ethics/integrity
● Exemplify awareness on general flow of day to day fulfillment processes and awareness of where
help is needed

Job Requirements:
● Must be fully inoculated against COVID-19 and show proof of vaccination before entering
warehouse
● Must have excellent punctuality, attendance, and reliability
● Ability to stand for extended periods of times (7-8 hrs)
● Must be able to lift and/or move objects 10-30 lbs. Occasionally lift and/or move objects that
weigh more than 40 lbs
● Must be capable of working quickly and efficiently in a fast-paced environment
● Ability to read and speak English is highly preferred but not required
● Must have nice handwriting
● Great communication skills
● Must be a team player

Perks:
● Safe, socially distant work environment with a 100% vaccinated team
● Employee discounts on gifts and a la carte product
● Amazing culture: friendly team members, happy hours, dog-friendly office, philanthropic opportunities, spirit activities, and an encouragement of self education

Fulfillment Assistant - Seasonal
BOXFOX - Hawthorne, CA 90250
Schedule: Full-Time or Part-Time Position
Last day of employment will be 12/23/21
Department: B2C Fulfillment
Updated: August 24th 2021

About BOXFOX:

BOXFOX is an e-commerce gift box company based in Los Angeles. We help create stronger relationships through elevated and personal gifts ranging from birthdays to corporate
conferences. With BOXFOX, gifters can send a perfectly curated gift box with the click of a button—never losing the value of a personal touch.
We are a female-founded start-up celebrating seven years of tremendous growth. We pride ourselves on the exciting, inclusive, and fast-paced culture we’ve created.

We’re extremely proud to have a 100% vaccinated team against COVID-19 and will require all future
hires to show proof that they are fully inoculated.

About Position:

The fulfillment assistant is a key member of our B2C team. Responsibilities range from all aspects of what we call the “fundamentals” of BOXFOX fulfillment: packs beautiful gift boxes, ships customer orders, and troubleshoots problems to resolution. Fulfillment Assistants are expected to
adhere to strict safety, quality, and production standards. This person is comfortable working in a fast-paced environment and is not afraid to roll up their sleeves. This role reports to the Floor Supervisor and is managed by the Fulfillment Manager.

Responsibilities:
B2C Fulfillment
● Pack BOXFOX ready to ship gift boxes to be in line with company quality standards
● Bow BOXFOX ready to ship gift boxes to be in line with company quality standards
● Support with prep work projects such as prepping the boxes with crinkle paper, cutting ribbon,
prepping product, or reseting the packing tables
● Ship parcels for delivery
● Assist in restocking of inventory (raw and packaged)
● Select Fulfillment Assistants with excellent penmanship will write handwritten notes for the BOXFOX notecards that accompany each online order

General
● Ensure that a clean and organized work area is maintained
● Perform other related warehouse duties, as assigned, for the purpose of ensuring an efficient and effective work environment
● Comply with company policies, procedures, and standards of ethics/integrity

Job Requirements:
● Must be fully inoculated against COVID-19 and show proof of vaccination before entering
warehouse
● Must have excellent punctuality, attendance, and reliability
● Ability to stand for extended periods of times (7-8 hrs)
● Must be able to lift and/or move objects 10-30 lbs. Occasionally lift and/or move objects that weigh more than 40 lbs
● Must be capable of working quickly and efficiently in a fast-paced environment
● Ability to read and speak English is highly preferred but not required
● Must have nice handwriting
● Great communication skills
● Must be a team player

Perks:
● Safe, socially distant work environment with a 100% vaccinated team
● Employee discounts on gifts and a la carte product
● Amazing culture: friendly team members, happy hours, dog-friendly office, philanthropic opportunities, spirit activities, and an encouragement of self education

About BOXFOX: BOXFOX is an e-commerce gift box company based in Los Angeles. We help create stronger relationships through elevated and personal gifts ranging from birthdays to corporate conferences. With BOXFOX, gifters can send a perfectly curated gift box with the click of a button—never losing the value of a personal touch.

We are a female-founded start-up celebrating seven years of tremendous growth. We pride ourselves on the exciting, inclusive, and fast-paced culture we’ve created.

We’re extremely proud to have a 100% vaccinated team against COVID-19 and will require all future hires to show proof that they are fully inoculated.

About Position: BOXFOX is seeking a bright, motivated, hardworking individual to fill the Customer Experience Assistant position at our headquarters in Hawthorne, CA. The Customer Experience Assistant is a pivotal member of our B2C team and the ideal candidate possesses a strong work ethic, attention to detail, the ability to meet deadlines and a commitment to customer service. This person has mastered the ability to quickly and effectively solve customer issues, questions or concerns while keeping every interaction as human and real as possible. Customer Experience Assistants are expected to understand the basic aspects of production and adhere to strict safety, quality, and service standards. This role reports to the Customer Experience Associate and is managed by the Fulfillment Manager.

Responsibilities: Customer Experience
● Respond to customer inquiries quickly and efficiently while maintaining that each response is helpful, concise, positive and in line with the greater brand
● Maintain any customer outreach including, but not limited to, invalid address notifications and oversold product substitutions
● Understand and utilize software including but not limited to Gmail, Shopify, Shipstation, and Yatpo to assist with customer inquiry resolution
● Assist with the printing of shipping labels as needed and help to manage the flow, pace, and prioritization of labels for the note writing team
● Assist with on the ground fulfillment needs in relation to customer service
● Select Assistants will help to write handwritten notes for the BOXFOX notecards that accompany
each online order

General
● Ensure that a clean and organized work area is maintained
● Comply with company policies, procedures, and standards of ethics/integrity
● Exemplify awareness on general flow of day to day fulfillment processes and awareness of where
help is needed Job Requirements:
● Must be fully inoculated with COVID-19 vaccine and provide proof of COVID vaccination
● BA degree is preferred but not required
● Ability to read, write and speak English is required
● Must have excellent punctuality, attendance, and reliability
● Must be able to occasionally lift and/or move objects 10-30 lbs.
● Must be capable of working quickly and efficiently in a fast-paced environment
● Must have nice handwriting
● Great communication skills
● Must be a team player
Perks:
● Safe, socially distant work environment with a 100% vaccinated team
● Employee discounts on gifts and a la carte product
● Amazing culture: friendly team members, happy hours, dog-friendly office, philanthropic
opportunities, spirit activities, and an encouragement of self education
● Comprehensive medical, dental, and vision benefits available

Part-Time Paid Sales Intern Position

Are you passionate about gifting? Looking to get your foot in the door at a fast-growing and fast-paced DTC eCommerce brand? And want exposure to (and experience with!) every part of the sales process? We’re looking for a superstar part-time Sales Intern to help us support the BOXFOX Corporate Sales Team — the B2B side of the business.

You’ll need to have a love of what we offer—elevated gifts for all occasions—and be excited to spread our services to potential corporate clients looking for beautiful gifts for a variety of reasons. Since 2014, the BOXFOX Corporate Team is proud to be our clients’ go-to for gifting, helping them send beautiful gifts that pack a punch, while delivering on their most important business relationships. We source the best products from the best brands, incorporate brand colors and logo, and deliver an elevated and effective gifting suite. There are endless opportunities for growing with a young, energetic team.

This paid internship will start as remote and is for Fall and Winter Quarter or Fall Semester for college students. It offers hands-on experience in a fast-growing start-up work environment, and can lead to career opportunities in sales, production, and project management at BOXFOX. As a Sales Intern at BOXFOX, you’ll help our clients realize their business goals with product solutions you played a key role in and are proud to deliver. You’ll gain insight on a career in Inbound Sales by working one on one with an Account Coordinator and Account Executive, and interacting with our Sales and Fulfillment Teams. From creating drafts of beautiful proposals, to assisting in project managing a client’s order from start to finish, you’ll be involved in the entire sales pipeline. With a variety of rewarding and challenging opportunities, BOXFOX is a great place to launch and grow your career. Apply now and join us!

Qualifications:
● Must be willing to work a minimum of 15 - 20 scheduled hours per week, with the ability to add hours as needed. We are flexible and can work around your class schedule!
● Clear and professional written, verbal, and interpersonal communication skills.
● Creative and out of the box thinking.
● Excellent organizational and team player skills.
● Hardworking and enthusiastic personality.
● Demonstrated leadership ability.
● Past work experience in customer service and / or sales is a plus.
● Must have a valid Driver's License or government issued identification.
● Must have access to a reliable internet connection and personal computer (Apple preferred).
● Must be legally authorized to work in country of employment without sponsorship for employment visa
status.
● Must be currently enrolled at least half time at an accredited college or university.
● Must be located in Los Angeles County to be able to come to both our Hawthorne office and work
remotely.
● Knowledge and experience with G-Suite. Keynote, Salesforce, Shopify, Quickbooks experience a plus.
● Strong written and verbal communication skills and ability to work in a team environment.

Responsibilities & Expectations:
● You’re the Foundation: always be one-step ahead, anticipating needs and staying organized to get ahead of problems.
○ Work with Account Coordinator on daily administrative tasks, including data entry upkeep.
○ Conduct client research ahead of calls and prep information for Account Executive.
○ Assist in creating Sales and Production order form for sold in orders.
○ Assist with Monday.com CRM data entry and calculation of client’s owed sales tax.

● You’re the Encyclopedia: stay on top of our ever-changing sales process, book of clients, and product catalog, suggesting strategic improvements to help us win.
○ Stay on top of product trends, conducting research on the latest and greatest products we can pitch to our clients.
○ Design creative gift box curations for client proposals.
○ Attend sales meetings with Sales and Fulfillment Teams, giving you hands-on exposure to
cross-departmental collaboration, brainstorming, and problem solving!
● You’re the Fixer: whether it’s a client onboarding question, a production issue, or something else entirely...
we’re counting on you get the facts and come up with a plan so your AE can come in and do the damage control

About You:

Perks:
Provide exceptional customer service and professionalism.
Positive, can-do attitude.
Ability to juggle multiple tasks at once.
Proactive — notice what needs to be done and do something about it!
Detail-oriented, great-follow up, results-driven.
Outstanding communication skills, both internally to team and externally to clients.
Passion for BOXFOX — what we do and how we’re changing the B2B gifting game.
A proactive team player who thrives in a goal-oriented, dynamic, ever-changing, fast-paced entrepreneurial environment, while juggling multiple priorities with a sense of urgency.
Competitive hourly pay based on experience.
Generous friends and family discount code to give gifts to everyone on your list, all-year round. Amazing culture: Happy hours, dog-friendly office, philanthropic opportunities, spirit activities, and an encouragement of self education.
Ability to learn and grow from a fast-paced startup!
Please send a Cover Letter and Resume to hireme@shopboxfox.com.

About Position:

The Inventory Control Manager is a leader within the Inventory Department of our Operations team. They manage the receiving of all inventory and work with the respective inventory control team, to ensure that product is received and designated for the appropriate department of the business. This person is extremely detail oriented, has proficient counting skills, and a willingness to manage staff in the day-to-day performance of their jobs.

Responsibilities:

Receiving Inventory: 

- Collaborate with fulfillment and warehouse managers to drive best practices in terms of receiving, shipping and inventory management that support the achievement of inventory accuracy goals

- Count and receive daily shipments of inventory

- Update relevant documents and systems to communicate what has been delivered daily 

- Inspect products for defects and damages and work with ECommerce Manager to voice damages to brands 

- Manage and execute unboxing and movement of product to respective shelf space for all departments 

- Oversee and manage overall organization of product to maximize efficiency for pickers and packers 

- Participate in setting up materials, planning data and required information for new products

Kitted Inventory

- Oversee and manage Inventory Associate receiving and pulling for RTS inventory 

- Oversee and manage Inventory Associate updating RTS spreadsheets  

- Oversee and manage Inventory Associate setting up packs for RTS curations 

- Oversee and manage shelf organization and top sheets for RTS inventory 

- Oversee and manage regular RTS inventory reports 

B2B Inventory

- Oversee and manage Inventory Associate receiving and pulling B2B inventory 

- Oversee and manage Inventory Associate updating B2B spreadsheets

- Oversee and manage Inventory Associate updating B2B concierge inventory digitally 

- Turning on product on concierge daily 

- Turning off sold out product on concierge daily 

Backstock & Restocking: 

- Manage and delegate restocking responsibilities to assistants, both inventory and fulfillment, to keep B2C product fully stocked 

- Maintain an organized, easy to navigate, backstock area of surplus product 

- Perform weekly inventory reports

Interdepartmental Responsibilities: 

- Sharing screenshots of Inbound spreadsheet in slack daily 

Providing vendor and product updates in relevant slack channels 

- Participates in various interdepartmental meetings such as but not limited to the following: 

-RTS Meetings 

-B2B Production Meetings 

-Product & Inventory Meetings 

-B2C Fulfillment Meetings 

General: 

- Examine, recommend and implement systems, controls, procedures and policies that improve inventory efficiencies 

- Communicate and cooperate with supervisors and coworkers

- Support with basic fulfillment skills such as note-writing, shipping, ribbon cutting, pulling, and warehouse prep work as needed

- Keep warehouse clean and organized

- Abide by all company safety regulations

Requirements:

- Well-organized, detail-oriented 

- Sound analytical and communication skills

- Proficient in Microsoft Excel, Apple Keynote, Basic Shopify   

- Strong problem-solving skills 

- Able to work within a team environment as well as independently

- Ability to lift or move heavy products <30 lbs 

- Proven warehouse experience required 

- Fluent in English 

Perks:  

- Safe, socially distant work environment with a 100% vaccinated team 

- Employee discounts on gifts and a la carte product

- Amazing culture: friendly team members, happy hours, dog-friendly office, philanthropic opportunities, spirit activities, and an encouragement of self education 

- Comprehensive medical, dental, and vision benefits available 

- Generous PTO + Sick Time policy in addition to an extensive paid holiday calendar

*Please send resumes to hireme@shopboxfox.com with the subject line to include:

(your name) // Inventory Control Manager Application

About Position: The Inventory Control Assistants primary responsibility is to help manage the inventory process by logging inbound inventory, physically unboxing and moving product within the inventory floor and into the designated areas of the warehouse. Inventory Assistants help inspect inventory, count quantities and support the Inventory Control Manager with day-to-day responsibilities. 

Responsibilities:

Receiving Inventory: 

- Count and receive daily shipments of inventory

- Update relevant spreadsheets to communicate what has been delivered

- Inspect products for defects and damages

- Work with Inventory Control Manager to voice damages and defects 

- Manage and execute unboxing and movement of product to respective shelf space, whether for B2C build, B2C kitted, or B2B curations 

B2C Build Inventory:

- Assist with managing and receiving of build inventory 

- Assist with managing the inbound spreadsheet 

- Assist with managing cube organization to maximize efficiency for B2C pullers 

RTS Kitted Inventory

- Assist with receiving and pulling for RTS inventory 

- Assist the Inventory Control Manager in updating RTS spreadsheets  

- Assist the Inventory Control Manager with setting up packs for RTS curations 

- Assist the Inventory Control Manager with shelf organization and top sheets for RTS inventory 

- Count and manage RTS inventory on a bi-weekly basis

B2B Inventory

- Assist with receiving and pulling B2B inventory 

- Assist B2B Inbound Associate with updating B2B spreadsheets

- Assist B2B Inbound Associate with updating B2B concierge inventory digitally 

- Turning on product on concierge daily 

- Turning off sold out product on concierge daily 

Backstock & Restocking: 

- Assist Inventory Control Manager with restocking of product from back-stock, to the fulfillment floor in order to keep B2C product fully stocked 

- Maintain an organized, easy to navigate, back stock area of surplus product 

- Perform weekly inventory reports 

General: 

- Communicate and cooperate with supervisors and coworkers

- Support with basic fulfillment skills such as note- writing, shipping, ribbon cutting, pulling, and warehouse prep work as needed

- Keep warehouse clean and organized

- Abide by all company safety regulations

Requirements:

- Well-organized, detail-oriented 

- Sound analytical and communication skills

- Proficient in Microsoft Excel, Apple Keynote, Basic Shopify   

- Strong problem-solving skills 

- Able to work within a team environment as well as independently

- Ability to lift or move heavy products <30 lbs 

- Proven warehouse experience required 

- Fluent in English 

*Please send resumes to hireme@shopboxfox.com with the subject line to include:

(your name) // Inventory Control Assistant Application