fyi // BOXFOX FAQS, ANSWERED

Posted by BOXFOX TEAM on

At BOXFOX it is our absolute priority to give you the gift of giving a gift that is everything you want it to be and more. We live for it, really. In order to make this process as simple and streamlined for you as possible, we want to be as helpful and transparent as we can be. So, we are coming at you live from BOXFOX HQ with everything you need to know before you buy. 

CUSTOMIZATION

CAN I CUSTOMIZE A BOX?

Absolutely. Whether it's a bachelorette party or a corporate affair, we love finding the right mix of products for your special occasion. We launched our BUILD A BOXFOX platform to give you the freedom to choose from our handpicked products and curate a gift that is as unique and special as the person you’re giving it to. However, if BUILD doesn’t have the exact products you want, or you have additional requests, we are happy to accommodate you. We can find you that perfect product, finish your gifts with special calligraphed name tags, and can even print out your instagram photos for you to put inside your BOXFOX. For inquiries, please email concierge@shopBOXFOX.com, we love to hear from you.

BETWEEN BUILD A BOXFOX AND YOUR PREPACKED CURATIONS, THERE ARE SO MANY OPTIONS. CAN YOU HELP ME PICK OUT THE PERFECT GIFT?

There’s literally no question we love more. Email concierge@shopBOXFOX.com and we’ll chat about everyone on your list.

DO THE BOXES COME WITH A NOTE?

Each BOXFOX includes a hand-written, custom-designed note. You simply provide us with your message and we'll handle the rest. We also offer you the option to leave the card blank and outside your BOXFOX. That way, you can customize your card exactly how you want it.

 

SHIPPING

OUR MANIFESTO

There is nothing quite like receiving a surprise gift in the mail. Here at BOXFOX, shipping is a huge part of what we do and we are committed to offering the best price we can to ensure your specially curated gift arrives to its recipient in a safe and timely manner.

NEW! FREE SHIPPING ON YOUR FIRST BOX

We started BOXFOX to make gifting simple, in addition to keeping it pretty & personal. We know you'll love what we do so much that we want to give everyone the chance to send their first box, without giving shipping a second thought (or a dollar). Whether it's for someone's birthday or Big Day, we hope your first BOXFOX says everything you want it to and more.

How it works:

Simply sign up for an account through our site, and you'll get an email for your exclusive, one-time free ship code (applies to domestic shipments only). As we grow, we hope you'll grow with us - make sure to stay up-to-date on our emails so you never miss a perk.  

DOES BOXFOX SHIP AS SHOWN?

Yes. Each set of products comes in a beautiful nude or sleek black box, tied with a black grosgrain bow. Our boxes are meant to be kept: they're the perfect place for trinkets, keepsakes and everything in between. Plus, each box will ship inside a shipper box so it stays nice and pretty.

MY BOX IS A GIFT. I DON'T WANT A RECEIPT OR ANY PRICES.

We never include receipts or inventory / packing slips inside any of our boxes, knowing that they are almost always a gift. In terms of prices, we don't alter any of our products by removing tags or crossing out labels - we want to keep the packaging beautiful and intact - but many of our products don't have price tags in the first place, and when they do, they are small and subtle.

IS SHIPPING INCLUDED?

While we're always striving to keep shipping costs low, per-box shipping is an additional cost, except on your first ever BOXFOX, where it's 100% free - see above.

HOW LONG WILL MY ORDER TAKE TO ARRIVE?

Orders take about 2 days to process and 2-6 days to ship via standard shipping, depending on where it's going. If you're in a pinch (and needed your gift, like, yesterday), email orders@shopBOXFOX.com, and we'll see what we can do.

If you select one of our expedited shipping options, we will fulfill orders placed before 12n PST the same business day, otherwise they will be fulfilled the next business day.

WHAT IF I NEED IT THERE ON A SPECIFIC DAY?

If you'd like to make someone's day especially special, email orders@shopBOXFOX.com and we will offer the option of specific day delivery for an additional fee.

I DON'T NEED IT DELIVERED ON A SPECIFIC DAY, JUST BY A SPECIFIC DAY. WHAT THEN?

If that's the case, let us know in the notes what the occasion is (birthday, anniversary, etc.) and we'll add our custom-designed "DON'T OPEN UNTIL ____" sticker to the front of their package.

WHERE DO YOU SHIP?

Currently, we ship anywhere in the United States (yes you, Hawaii and Alaska!), but we're working on getting to wherever you are. We can ship international on a case-by-case basis for an additional fee, so email hello@shopBOXFOX.com if you need help and we'll see what we can do! Note that our free shipping code only applies to domestic orders.

MY BOX SAYS IT WAS DELIVERED, BUT MY RECIPIENT NEVER GOT IT.

If a box is delivered according to your tracking but the recipient didn't get it, our customer care team will do everything our power to locate it by calling the carrier and even the intended delivery building to give you all the information you need. Beyond that, unfortunately this is a rare situation that's out of our control, and could be attributable to any number of things, including the package being stolen or lost. We recommend filing a carrier claim, and we'd be happy to do the same on our end!

DO YOU OFFER A PICK-UP OPTION FOR LA LOCALS?

We've temporarily halted our pick-up option as we expand in our new workspace. We'll be back in the pick up business soon enough though, so stay tuned!

I JUST RECEIVED A SHIPPING CONFIRMATION BUT I REQUESTED MY BOX BE HELD FOR A LATER DATE. HELP!

Our system automatically sends out shipping confirmations with tracking numbers when your order is prepped. Do not be alarmed, we're still holding it in our warehouse.

NEW. SHIP WITH POSTMATES WITHIN LA!  

We're so excited to announce that we're now taking on-demand delivery orders powered by Postmates through our website, delivery within LA only. A few important details:

  • Delivery within 25 miles of 90245 only.
  • Recipients will receive item within 2 hours. If you have a special request, email orders@shopBOXFOX.com.
  • Only one box can be placed per order if using Postmates, even if addresses are close by. The only exception will be boxes going to the same same address. If you place an order for multiple boxes to different addresses and want them all delivered through Postmates, we will invoice you for the additional Postmates delivery fees.  
  • Open during store hours only, 9am - 5 pm, Monday - Friday.

 

PRODUCTS

DO YOU HAVE ANY BOXES FOR GUYS?

Yes! We've got a few male-oriented prepacked boxes and a ton of product on BUILD A BOXFOX your man-friends will be stoked on. Plus, we have a black box option for a perfectly sleek (and gender-neutral) gift.   

WHAT'S YOUR RETURN POLICY?

All sales are final (but trust us, they'll love it).

I NEED A MIRACLE! WHAT'S THE BEST WAY TO GET IN TOUCH?

Email us at hello@shopboxfox.com! We’ll try our best to save the day (and we have a pretty great track record).  

 

EVERYTHING ELSE

WHAT’S INSIDE EACH BOXFOX?

No surprises here. Because we take great care in curating each BOXFOX, and you BUILD your boxes to perfection, we ship exactly what you see on each product page. On the rare occasion that we are out of stock on a particular item, one of our gifting specialists will personally contact you with options of equal or greater value (and aesthetic).

DO THE BOXES EVER CHANGE?

Why yes Margot, they do. We’re constantly innovating and updating our product portfolio to refresh existing boxes, and we're always coming up with new box ideas.

WHAT IS THE SIZE OF EACH BOX?

8’’x10’’x4’’. But we've got big (and little!) things coming. More on that next month.

GOT ANOTHER QUESTION?

We'd love to chat. Drop us a line at hello@shopBOXFOX.com.

 

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